UX Case Study
User Management System for Enterprise Applications
Designing a scalable, self-service user management interface that eliminated manual database entries and empowered administrators to manage 500+ users efficiently.
Role
UI/UX Designer
Duration
2 Months
Team
Product Managers, Engineering, Senior Leadership
The Challenge
Problem Statement
What problem were we solving?
Users lacked the ability to create, modify, or delete user accounts, roles, and groups through the interface. These tasks were restricted to developers, who managed them directly within the backend system, limiting accessibility and operational efficiency.
Why It Mattered
No UI-based means for managing users, user groups, or user roles
All management required direct backend database entries
Not scalable for the suite of applications requiring user role assignments
User Pain Points
1
Not able to create, modify and delete users, user roles and user groups
2
Not able to assign user roles to users
3
No way to find users - no search functionality
4
User not able to sort user entries
5
Users not able to filter user entries
Objectives
Design Goals
1
Self-Service Management
Enable self-service user management via UI without technical knowledge
2
Improved Efficiency
Improve efficiency with search, sort, and filter capabilities
3
Security & Accuracy
Ensure security and accuracy with role assignment workflows
4
Scalable Design
Deliver scalable design for large enterprise usage